Comments on: American Cliche #65

By: Melissa

Melissa — Tue, 10 Oct 2006 05:58:41 +0000

OH NO, i got you beat, i called to see if my new card was activated before I used it and that’s ALL i wanted. My boy Rico on the phone, tried to sell me magazine subcribtions, he tried to get me to refinance my house AND car, he tried to get me to sign up for this “deal” that’s ONLY $9.99 a month charged right to my card so i can get extra discounts at restaurants…the question I asked Rico right then and there was….”why would I pay you to get discounts, wouldn’t i just be better off keeping my money?” He said nothing and moved on to trying to get me to refi my house!! All this was just because I couldn’t remember if I had activated my credit card with my new name on it!! OMG! i about went nuclear on these people. a 2 minute phone call then turned into 7 minutes of me telling him i DID NOT need any more of their services in the most polite ways i knew how.

By: Brian

Brian — Mon, 09 Oct 2006 23:22:00 +0000

I went back to the movies this past weekend to see The Departed.

Went to a different guy. Went with a large drink, and a regular popcorn. I declined the large popcorn for the extra $.75

Guy came back, and asked if I would also like a Pizza

At this point, it’s just comical!

By: Brian

Brian — Fri, 06 Oct 2006 18:40:58 +0000

Along your line Jason…when you call a customer support line about a problem and are unable to help you actually fix it, or satisfy you in some way.
They always manage to finish the call with a line like, “Anything else we can do for you today?”...

that absolute kills me

By: Jason M

Jason M — Thu, 05 Oct 2006 15:13:30 +0000

My favorite upselling trend is when you call your cell phone provider, or cable company with some sort of complaint or question, and they have no idea how to answer your question but still try and sell you more service. The balls on these people, it’s ridiculous! I expect it at drive thrus and restaurants (Chilis actually trains on it) but not when you can’t even provide me an answer to my question. Good customer service died a horrible death long ago and been replaced by a sales goal.

-Jason

By: Nsanity

Nsanity — Wed, 04 Oct 2006 19:10:54 +0000

Wow sounds like you had a god time. I really wish I could have gone over there, and probably even had a chance to meet you.

Oh and about your comment in your podcast, about donating money so you could air your shows more frequently, I would definetly pay. Your show kicks ass.

By: Christina

Christina — Wed, 04 Oct 2006 14:37:02 +0000

I know exactly what you mean Jim. It’s like they can’t get the picture that we want what we want when we want it..which is NOW! Why do they call it fast food? Anybody I mean they move so slow and when your already late your even later? For me it always they take the money keep you sitting for five minutes. I get it takes time to make the order but come on your wasting my gas. All I have to say is STOP SELLING and become FASTER

By: Jim

Jim — Wed, 04 Oct 2006 13:41:39 +0000

oh, guys. dont get me started on suggestive selling. i go to dunkin donuts about once a week for my injection of an awesome caramel frappacino. unfortunately, this conversation takes place in the drive-thru EVERY SINGLE TIME.

“Hi, may i take your order?”

“Yeah, can i please have a large caramel frappacino and that’s it.”
“Okay, one large frappacino, anything else?”
“No, that’s it.”
“Do you want a donut or a cookie?”
“No for the THIRD TIME, i dont want anything else!”
“...*pause*...Three ninety-two, please pull ahead.”

and this happense EVERY TIME

RAAAAAAAAAAHHHHHHHH