American Cliche #65
I’m back from the Podcast Expo. It was pretty much what I expected. I feel like I got to meet some cool people and hang out with the fine folks at Podshow, so it was a weekend well-spent. This week, however, is dragging by a bit because last weekend really didn’t feel like a weekend. I was schmoozing and walking and shaking hands – all in 95 degree heat. Special thanks to Manny for driving my ass to the Expo in the drop-top Mini and being my man-servant all weekend.
Here’s the Show:
- Brother Gets His 3 Year Old Sister Drunk
- Mighty Minute: Upselling
- Musical Condom
- Dirtbag of the Week: Michael LoPriore
- Anniversary Reminder Ring
- One Man’s Opinion: Deal or No Deal
- 7.5 Meter Fingernails….eesh!
- Gin Blossoms – Learning the Hard Way
Show sponsored by Earthlink!
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October 4th, 2006 at 6:41 am
oh, guys. dont get me started on suggestive selling. i go to dunkin donuts about once a week for my injection of an awesome caramel frappacino. unfortunately, this conversation takes place in the drive-thru EVERY SINGLE TIME.
“Hi, may i take your order?”
“Yeah, can i please have a large caramel frappacino and that’s it.”
“Okay, one large frappacino, anything else?”
“No, that’s it.”
“Do you want a donut or a cookie?”
“No for the THIRD TIME, i dont want anything else!”
“...*pause*...Three ninety-two, please pull ahead.”
and this happense EVERY TIME
RAAAAAAAAAAHHHHHHHH
October 4th, 2006 at 7:37 am
I know exactly what you mean Jim. It’s like they can’t get the picture that we want what we want when we want it..which is NOW! Why do they call it fast food? Anybody I mean they move so slow and when your already late your even later? For me it always they take the money keep you sitting for five minutes. I get it takes time to make the order but come on your wasting my gas. All I have to say is STOP SELLING and become FASTER
October 4th, 2006 at 12:10 pm
Wow sounds like you had a god time. I really wish I could have gone over there, and probably even had a chance to meet you.
Oh and about your comment in your podcast, about donating money so you could air your shows more frequently, I would definetly pay. Your show kicks ass.
October 5th, 2006 at 8:13 am
My favorite upselling trend is when you call your cell phone provider, or cable company with some sort of complaint or question, and they have no idea how to answer your question but still try and sell you more service. The balls on these people, it’s ridiculous! I expect it at drive thrus and restaurants (Chilis actually trains on it) but not when you can’t even provide me an answer to my question. Good customer service died a horrible death long ago and been replaced by a sales goal.
-Jason
October 6th, 2006 at 11:40 am
Along your line Jason…when you call a customer support line about a problem and are unable to help you actually fix it, or satisfy you in some way.
They always manage to finish the call with a line like, “Anything else we can do for you today?”...
that absolute kills me
October 9th, 2006 at 4:22 pm
I went back to the movies this past weekend to see The Departed.
Went to a different guy. Went with a large drink, and a regular popcorn. I declined the large popcorn for the extra $.75
Guy came back, and asked if I would also like a Pizza
At this point, it’s just comical!
October 9th, 2006 at 10:58 pm
OH NO, i got you beat, i called to see if my new card was activated before I used it and that’s ALL i wanted. My boy Rico on the phone, tried to sell me magazine subcribtions, he tried to get me to refinance my house AND car, he tried to get me to sign up for this “deal” that’s ONLY $9.99 a month charged right to my card so i can get extra discounts at restaurants…the question I asked Rico right then and there was….”why would I pay you to get discounts, wouldn’t i just be better off keeping my money?” He said nothing and moved on to trying to get me to refi my house!! All this was just because I couldn’t remember if I had activated my credit card with my new name on it!! OMG! i about went nuclear on these people. a 2 minute phone call then turned into 7 minutes of me telling him i DID NOT need any more of their services in the most polite ways i knew how.